Free next-day delivery on every order.
Orders placed before 2pm Monday to Friday are dispatched the same day. Orders placed after 2pm or at weekends are dispatched the next working day.
Delivery We dispatch via next-day courier. Deliveries are made Monday to Friday, and Saturday depending on your location and courier. Once your order has been collected by the courier, delivery timescales are outside our control. We will always do our best to resolve any delays or issues on your behalf.
Delivery address Please ensure the delivery address is correct at checkout. We are unable to redirect parcels once dispatched.
If no one is available If delivery cannot be completed, the courier will leave a card with instructions for redelivery or collection.
Tracking A tracking link will be sent once your order has been dispatched.
Care homes We understand that care homes often need equipment quickly. Our same-day dispatch commitment is designed with that in mind. If you have an urgent requirement, email help@dlacare.co.uk and we will do our best to assist.