Your Questions Answered
Products & Pricing
Why are your products so much cheaper than elsewhere?
Our products are sourced from cancelled or undelivered orders and overstock. This allows us to offer you significant savings while still providing products that are in pristine condition, unused, and fully functional. We believe in passing those savings on to you, so you can enjoy high-quality living aids at a lower price. Rest assured, each product undergoes a thorough quality check to meet the highest standards before being sent to you.
Are there any hidden costs with your prices?
No, there are no hidden costs with our pricing. The price you see is the price you pay. We offer free delivery on all orders and free returns, so you don’t have to worry about any unexpected fees.
Do your products come with a warranty?
Yes, all our products come with a full 12-month warranty. If there are any issues with your item within this period, we’ll make it right. Additionally, we offer a 30-day satisfaction guarantee for easy returns if you’re not completely satisfied.
Delivery & Returns
How much does delivery cost?
We offer free delivery on all orders, so you can enjoy your products without any additional shipping charges.
How long does delivery take?
We aim to deliver within 3–5 working days from receipt of your order.
What if I need to return my purchase?
We want you to be completely happy with your order, but if you do need to return something, our process is simple and stress-free.
You have 30 days from the day you receive your order to request a return.
Items must be unused, in their original condition, and include all packaging and accessories.
For hygiene reasons, certain items such as commodes, toilet seats, urinals, bedpans, incontinence products, and cushions cannot be returned once opened unless faulty.
If your item is faulty or damaged, we’ll arrange a free collection and replacement or refund.
If your purchase turns out not to be quite right for you, you can return it easily. You’re welcome to use your own courier, or we can arrange collection at cost price.
Once we receive the item back, we’ll process your refund within 3 working days.
